Packed.Win32.Klone.bn

Adversaries may move onto systems, possibly those on disconnected or air-gapped networks, by copying malware to removable media and taking advantage of Autorun features when the media is inserted into a system and executes. In the case of Lateral Movement, this may occur through modification of executable files stored on removable media or by copying malware and renaming it to look like a legitimate file to trick users into executing it on a separate system. In the case of Initial Access, this may occur through manual manipulation of the media, modification of systems used to initially format the media, or modification to the media’s firmware itself.

Adversaries may abuse the at utility to perform task scheduling for initial or recurring execution of malicious code. The at utility exists as an executable within Windows, Linux, and macOS for scheduling tasks at a specified time and date. Although deprecated in favor of Scheduled Task’s schtasks in Windows environments, using at requires that the Task Scheduler service be running, and the user to be logged on as a member of the local Administrators group.

Adversaries may abuse the Windows Task Scheduler to perform task scheduling for initial or recurring execution of malicious code. There are multiple ways to access the Task Scheduler in Windows. The schtasks utility can be run directly on the command line, or the Task Scheduler can be opened through the GUI within the Administrator Tools section of the Control Panel. In some cases, adversaries have used a .NET wrapper for the Windows Task Scheduler, and alternatively, adversaries have used the Windows netapi32 library to create a scheduled task.

Adversaries may abuse the Windows command shell for execution. The Windows command shell (cmd) is the primary command prompt on Windows systems. The Windows command prompt can be used to control almost any aspect of a system, with various permission levels required for different subsets of commands. The command prompt can be invoked remotely via Remote Services such as SSH.

Adversaries may interact with the native OS application programming interface (API) to execute behaviors. Native APIs provide a controlled means of calling low-level OS services within the kernel, such as those involving hardware/devices, memory, and processes. These native APIs are leveraged by the OS during system boot (when other system components are not yet initialized) as well as carrying out tasks and requests during routine operations.

Adversaries may execute malicious payloads via loading shared modules. Shared modules are executable files that are loaded into processes to provide access to reusable code, such as specific custom functions or invoking OS API functions (i.e., Native API).

Adversaries may exploit software vulnerabilities in client applications to execute code. Vulnerabilities can exist in software due to unsecure coding practices that can lead to unanticipated behavior. Adversaries can take advantage of certain vulnerabilities through targeted exploitation for the purpose of arbitrary code execution. Oftentimes the most valuable exploits to an offensive toolkit are those that can be used to obtain code execution on a remote system because they can be used to gain access to that system. Users will expect to see files related to the applications they commonly used to do work, so they are a useful target for exploit research and development because of their high utility.

An adversary may rely upon a user opening a malicious file in order to gain execution. Users may be subjected to social engineering to get them to open a file that will lead to code execution. This user action will typically be observed as follow-on behavior from Spearphishing Attachment. Adversaries may use several types of files that require a user to execute them, including .doc, .pdf, .xls, .rtf, .scr, .exe, .lnk, .pif, and .cpl.

Adversaries may abuse the Windows service control manager to execute malicious commands or payloads. The Windows service control manager (services.exe) is an interface to manage and manipulate services. The service control manager is accessible to users via GUI components as well as system utilities such as sc.exe and Net.

Adversaries may abuse the at utility to perform task scheduling for initial or recurring execution of malicious code. The at utility exists as an executable within Windows, Linux, and macOS for scheduling tasks at a specified time and date. Although deprecated in favor of Scheduled Task’s schtasks in Windows environments, using at requires that the Task Scheduler service be running, and the user to be logged on as a member of the local Administrators group.

Adversaries may abuse the Windows Task Scheduler to perform task scheduling for initial or recurring execution of malicious code. There are multiple ways to access the Task Scheduler in Windows. The schtasks utility can be run directly on the command line, or the Task Scheduler can be opened through the GUI within the Administrator Tools section of the Control Panel. In some cases, adversaries have used a .NET wrapper for the Windows Task Scheduler, and alternatively, adversaries have used the Windows netapi32 library to create a scheduled task.

Adversaries may manipulate accounts to maintain and/or elevate access to victim systems. Account manipulation may consist of any action that preserves or modifies adversary access to a compromised account, such as modifying credentials or permission groups. These actions could also include account activity designed to subvert security policies, such as performing iterative password updates to bypass password duration policies and preserve the life of compromised credentials.

Adversaries may create or modify Windows services to repeatedly execute malicious payloads as part of persistence. When Windows boots up, it starts programs or applications called services that perform background system functions. Windows service configuration information, including the file path to the service’s executable or recovery programs/commands, is stored in the Windows Registry.

Adversaries may establish persistence by executing malicious content triggered by a file type association. When a file is opened, the default program used to open the file (also called the file association or handler) is checked. File association selections are stored in the Windows Registry and can be edited by users, administrators, or programs that have Registry access or by administrators using the built-in assoc utility. Applications can modify the file association for a given file extension to call an arbitrary program when a file with the given extension is opened.

Adversaries may achieve persistence by adding a program to a startup folder or referencing it with a Registry run key. Adding an entry to the “run keys” in the Registry or startup folder will cause the program referenced to be executed when a user logs in. These programs will be executed under the context of the user and will have the account’s associated permissions level.

Adversaries may abuse features of Winlogon to execute DLLs and/or executables when a user logs in. Winlogon.exe is a Windows component responsible for actions at logon/logoff as well as the secure attention sequence (SAS) triggered by Ctrl-Alt-Delete. Registry entries in HKLMSoftware[\Wow6432Node\]MicrosoftWindows NTCurrentVersionWinlogon and HKCUSoftwareMicrosoftWindows NTCurrentVersionWinlogon are used to manage additional helper programs and functionalities that support Winlogon.

Adversaries may abuse the at utility to perform task scheduling for initial or recurring execution of malicious code. The at utility exists as an executable within Windows, Linux, and macOS for scheduling tasks at a specified time and date. Although deprecated in favor of Scheduled Task’s schtasks in Windows environments, using at requires that the Task Scheduler service be running, and the user to be logged on as a member of the local Administrators group.

Adversaries may abuse the Windows Task Scheduler to perform task scheduling for initial or recurring execution of malicious code. There are multiple ways to access the Task Scheduler in Windows. The schtasks utility can be run directly on the command line, or the Task Scheduler can be opened through the GUI within the Administrator Tools section of the Control Panel. In some cases, adversaries have used a .NET wrapper for the Windows Task Scheduler, and alternatively, adversaries have used the Windows netapi32 library to create a scheduled task.

Adversaries may inject code into processes in order to evade process-based defenses as well as possibly elevate privileges. Process injection is a method of executing arbitrary code in the address space of a separate live process. Running code in the context of another process may allow access to the process’s memory, system/network resources, and possibly elevated privileges. Execution via process injection may also evade detection from security products since the execution is masked under a legitimate process.

Adversaries may inject dynamic-link libraries (DLLs) into processes in order to evade process-based defenses as well as possibly elevate privileges. DLL injection is a method of executing arbitrary code in the address space of a separate live process.

Adversaries may inject portable executables (PE) into processes in order to evade process-based defenses as well as possibly elevate privileges. PE injection is a method of executing arbitrary code in the address space of a separate live process.

Adversaries may exploit software vulnerabilities in an attempt to elevate privileges. Exploitation of a software vulnerability occurs when an adversary takes advantage of a programming error in a program, service, or within the operating system software or kernel itself to execute adversary-controlled code. Security constructs such as permission levels will often hinder access to information and use of certain techniques, so adversaries will likely need to perform privilege escalation to include use of software exploitation to circumvent those restrictions.

Adversaries may modify access tokens to operate under a different user or system security context to perform actions and bypass access controls. Windows uses access tokens to determine the ownership of a running process. A user can manipulate access tokens to make a running process appear as though it is the child of a different process or belongs to someone other than the user that started the process. When this occurs, the process also takes on the security context associated with the new token.

Adversaries may create or modify Windows services to repeatedly execute malicious payloads as part of persistence. When Windows boots up, it starts programs or applications called services that perform background system functions. Windows service configuration information, including the file path to the service’s executable or recovery programs/commands, is stored in the Windows Registry.

Adversaries may establish persistence by executing malicious content triggered by a file type association. When a file is opened, the default program used to open the file (also called the file association or handler) is checked. File association selections are stored in the Windows Registry and can be edited by users, administrators, or programs that have Registry access or by administrators using the built-in assoc utility. Applications can modify the file association for a given file extension to call an arbitrary program when a file with the given extension is opened.

Adversaries may achieve persistence by adding a program to a startup folder or referencing it with a Registry run key. Adding an entry to the “run keys” in the Registry or startup folder will cause the program referenced to be executed when a user logs in. These programs will be executed under the context of the user and will have the account’s associated permissions level.

Adversaries may abuse features of Winlogon to execute DLLs and/or executables when a user logs in. Winlogon.exe is a Windows component responsible for actions at logon/logoff as well as the secure attention sequence (SAS) triggered by Ctrl-Alt-Delete. Registry entries in HKLMSoftware[\Wow6432Node\]MicrosoftWindows NTCurrentVersionWinlogon and HKCUSoftwareMicrosoftWindows NTCurrentVersionWinlogon are used to manage additional helper programs and functionalities that support Winlogon.

Adversaries may bypass UAC mechanisms to elevate process privileges on system. Windows User Account Control (UAC) allows a program to elevate its privileges (tracked as integrity levels ranging from low to high) to perform a task under administrator-level permissions, possibly by prompting the user for confirmation. The impact to the user ranges from denying the operation under high enforcement to allowing the user to perform the action if they are in the local administrators group and click through the prompt or allowing them to enter an administrator password to complete the action.

Adversaries may attempt to manipulate features of their artifacts to make them appear legitimate or benign to users and/or security tools. Masquerading occurs when the name or location of an object, legitimate or malicious, is manipulated or abused for the sake of evading defenses and observation. This may include manipulating file metadata, tricking users into misidentifying the file type, and giving legitimate task or service names.

Adversaries may attempt to manipulate the name of a task or service to make it appear legitimate or benign. Tasks/services executed by the Task Scheduler or systemd will typically be given a name and/or description. Windows services will have a service name as well as a display name. Many benign tasks and services exist that have commonly associated names. Adversaries may give tasks or services names that are similar or identical to those of legitimate ones.

Adversaries may abuse a double extension in the filename as a means of masquerading the true file type. A file name may include a secondary file type extension that may cause only the first extension to be displayed (ex: File.txt.exe may render in some views as just File.txt). However, the second extension is the true file type that determines how the file is opened and executed. The real file extension may be hidden by the operating system in the file browser (ex: explorer.exe), as well as in any software configured using or similar to the system’s policies.

Adversaries may inject code into processes in order to evade process-based defenses as well as possibly elevate privileges. Process injection is a method of executing arbitrary code in the address space of a separate live process. Running code in the context of another process may allow access to the process’s memory, system/network resources, and possibly elevated privileges. Execution via process injection may also evade detection from security products since the execution is masked under a legitimate process.

Adversaries may inject dynamic-link libraries (DLLs) into processes in order to evade process-based defenses as well as possibly elevate privileges. DLL injection is a method of executing arbitrary code in the address space of a separate live process.

Adversaries may inject portable executables (PE) into processes in order to evade process-based defenses as well as possibly elevate privileges. PE injection is a method of executing arbitrary code in the address space of a separate live process.

Adversaries may inject malicious code into suspended and hollowed processes in order to evade process-based defenses. Process hollowing is a method of executing arbitrary code in the address space of a separate live process.

Adversaries may delete files left behind by the actions of their intrusion activity. Malware, tools, or other non-native files dropped or created on a system by an adversary (ex: Ingress Tool Transfer) may leave traces to indicate to what was done within a network and how. Removal of these files can occur during an intrusion, or as part of a post-intrusion process to minimize the adversary’s footprint.

Adversaries may remove share connections that are no longer useful in order to clean up traces of their operation. Windows shared drive and SMB/Windows Admin Shares connections can be removed when no longer needed. Net is an example utility that can be used to remove network share connections with the net use \systemshare /delete command.

Adversaries may modify file time attributes to hide new or changes to existing files. Timestomping is a technique that modifies the timestamps of a file (the modify, access, create, and change times), often to mimic files that are in the same folder. This is done, for example, on files that have been modified or created by the adversary so that they do not appear conspicuous to forensic investigators or file analysis tools.

Adversaries may interact with the Windows Registry to hide configuration information within Registry keys, remove information as part of cleaning up, or as part of other techniques to aid in persistence and execution.

Adversaries may modify access tokens to operate under a different user or system security context to perform actions and bypass access controls. Windows uses access tokens to determine the ownership of a running process. A user can manipulate access tokens to make a running process appear as though it is the child of a different process or belongs to someone other than the user that started the process. When this occurs, the process also takes on the security context associated with the new token.

Adversaries may use Obfuscated Files or Information to hide artifacts of an intrusion from analysis. They may require separate mechanisms to decode or deobfuscate that information depending on how they intend to use it. Methods for doing that include built-in functionality of malware or by using utilities present on the system.

Adversaries may use traffic signaling to hide open ports or other malicious functionality used for persistence or command and control. Traffic signaling involves the use of a magic value or sequence that must be sent to a system to trigger a special response, such as opening a closed port or executing a malicious task. This may take the form of sending a series of packets with certain characteristics before a port will be opened that the adversary can use for command and control. Usually this series of packets consists of attempted connections to a predefined sequence of closed ports (i.e. Port Knocking), but can involve unusual flags, specific strings, or other unique characteristics. After the sequence is completed, opening a port may be accomplished by the host-based firewall, but could also be implemented by custom software.

Adversaries may abuse rundll32.exe to proxy execution of malicious code. Using rundll32.exe, vice executing directly (i.e. Shared Modules), may avoid triggering security tools that may not monitor execution of the rundll32.exe process because of allowlists or false positives from normal operations. Rundll32.exe is commonly associated with executing DLL payloads (ex: rundll32.exe {DLLname, DLLfunction}).

Adversaries may employ various system checks to detect and avoid virtualization and analysis environments. This may include changing behaviors based on the results of checks for the presence of artifacts indicative of a virtual machine environment (VME) or sandbox. If the adversary detects a VME, they may alter their malware to disengage from the victim or conceal the core functions of the implant. They may also search for VME artifacts before dropping secondary or additional payloads. Adversaries may use the information learned from Virtualization/Sandbox Evasion during automated discovery to shape follow-on behaviors.

Adversaries may employ various user activity checks to detect and avoid virtualization and analysis environments. This may include changing behaviors based on the results of checks for the presence of artifacts indicative of a virtual machine environment (VME) or sandbox. If the adversary detects a VME, they may alter their malware to disengage from the victim or conceal the core functions of the implant. They may also search for VME artifacts before dropping secondary or additional payloads. Adversaries may use the information learned from Virtualization/Sandbox Evasion during automated discovery to shape follow-on behaviors.

Adversaries may modify and/or disable security tools to avoid possible detection of their malware/tools and activities. This may take many forms, such as killing security software processes or services, modifying / deleting Registry keys or configuration files so that tools do not operate properly, or other methods to interfere with security tools scanning or reporting information. Adversaries may also disable updates to prevent the latest security patches from reaching tools on victim systems.

Adversaries may disable or modify system firewalls in order to bypass controls limiting network usage. Changes could be disabling the entire mechanism as well as adding, deleting, or modifying particular rules. This can be done numerous ways depending on the operating system, including via command-line, editing Windows Registry keys, and Windows Control Panel.

Adversaries may set files and directories to be hidden to evade detection mechanisms. To prevent normal users from accidentally changing special files on a system, most operating systems have the concept of a ‘hidden’ file. These files don’t show up when a user browses the file system with a GUI or when using normal commands on the command line. Users must explicitly ask to show the hidden files either via a series of Graphical User Interface (GUI) prompts or with command line switches (dir /a for Windows and ls –a for Linux and macOS).

Adversaries may attempt to access credential material stored in the process memory of the Local Security Authority Subsystem Service (LSASS). After a user logs on, the system generates and stores a variety of credential materials in LSASS process memory. These credential materials can be harvested by an administrative user or SYSTEM and used to conduct Lateral Movement using Use Alternate Authentication Material.

Adversaries may log user keystrokes to intercept credentials as the user types them. Keylogging is likely to be used to acquire credentials for new access opportunities when OS Credential Dumping efforts are not effective, and may require an adversary to intercept keystrokes on a system for a substantial period of time before credentials can be successfully captured. In order to increase the likelihood of capturing credentials quickly, an adversary may also perform actions such as clearing browser cookies to force users to reauthenticate to systems.

An adversary may steal web application or service session cookies and use them to gain access to web applications or Internet services as an authenticated user without needing credentials. Web applications and services often use session cookies as an authentication token after a user has authenticated to a website.

Adversaries may acquire credentials from web browsers by reading files specific to the target browser. Web browsers commonly save credentials such as website usernames and passwords so that they do not need to be entered manually in the future. Web browsers typically store the credentials in an encrypted format within a credential store; however, methods exist to extract plaintext credentials from web browsers.

Adversaries may attempt to get a listing of open application windows. Window listings could convey information about how the system is used. For example, information about application windows could be used identify potential data to collect as well as identifying security tooling (Security Software Discovery) to evade.

Adversaries may look for details about the network configuration and settings, such as IP and/or MAC addresses, of systems they access or through information discovery of remote systems. Several operating system administration utilities exist that can be used to gather this information. Examples include Arp, ipconfig/ifconfig, nbtstat, and route.

Adversaries may attempt to get a listing of other systems by IP address, hostname, or other logical identifier on a network that may be used for Lateral Movement from the current system. Functionality could exist within remote access tools to enable this, but utilities available on the operating system could also be used such as Ping or net view using Net.

Adversaries may attempt to get a listing of services running on remote hosts and local network infrastructure devices, including those that may be vulnerable to remote software exploitation. Common methods to acquire this information include port and/or vulnerability scans using tools that are brought onto a system.

Adversaries may attempt to get a listing of network connections to or from the compromised system they are currently accessing or from remote systems by querying for information over the network.

An adversary may attempt to get detailed information about the operating system and hardware, including version, patches, hotfixes, service packs, and architecture. Adversaries may use the information from System Information Discovery during automated discovery to shape follow-on behaviors, including whether or not the adversary fully infects the target and/or attempts specific actions.

Adversaries may enumerate files and directories or may search in specific locations of a host or network share for certain information within a file system. Adversaries may use the information from File and Directory Discovery during automated discovery to shape follow-on behaviors, including whether or not the adversary fully infects the target and/or attempts specific actions.

Adversaries may attempt to gather information about attached peripheral devices and components connected to a computer system. Peripheral devices could include auxiliary resources that support a variety of functionalities such as keyboards, printers, cameras, smart card readers, or removable storage. The information may be used to enhance their awareness of the system and network environment or may be used for further actions.

Adversaries may look for folders and drives shared on remote systems as a means of identifying sources of information to gather as a precursor for Collection and to identify potential systems of interest for Lateral Movement. Networks often contain shared network drives and folders that enable users to access file directories on various systems across a network.

Adversaries may employ various system checks to detect and avoid virtualization and analysis environments. This may include changing behaviors based on the results of checks for the presence of artifacts indicative of a virtual machine environment (VME) or sandbox. If the adversary detects a VME, they may alter their malware to disengage from the victim or conceal the core functions of the implant. They may also search for VME artifacts before dropping secondary or additional payloads. Adversaries may use the information learned from Virtualization/Sandbox Evasion during automated discovery to shape follow-on behaviors.

Adversaries may employ various user activity checks to detect and avoid virtualization and analysis environments. This may include changing behaviors based on the results of checks for the presence of artifacts indicative of a virtual machine environment (VME) or sandbox. If the adversary detects a VME, they may alter their malware to disengage from the victim or conceal the core functions of the implant. They may also search for VME artifacts before dropping secondary or additional payloads. Adversaries may use the information learned from Virtualization/Sandbox Evasion during automated discovery to shape follow-on behaviors.

Adversaries may employ various time-based methods to detect and avoid virtualization and analysis environments. This may include enumerating time-based properties, such as uptime or the system clock, as well as the use of timers or other triggers to avoid a virtual machine environment (VME) or sandbox, specifically those that are automated or only operate for a limited amount of time.

Adversaries may attempt to get a listing of software and software versions that are installed on a system or in a cloud environment. Adversaries may use the information from Software Discovery during automated discovery to shape follow-on behaviors, including whether or not the adversary fully infects the target and/or attempts specific actions.

Adversaries may attempt to get a listing of security software, configurations, defensive tools, and sensors that are installed on a system or in a cloud environment. This may include things such as cloud monitoring agents and anti-virus. Adversaries may use the information from Security Software Discovery during automated discovery to shape follow-on behaviors, including whether or not the adversary fully infects the target and/or attempts specific actions.

Adversaries may attempt to enumerate local device drivers on a victim host. Information about device drivers may highlight various insights that shape follow-on behaviors, such as the function/purpose of the host, present security tools (i.e. Security Software Discovery) or other defenses (e.g., Virtualization/Sandbox Evasion), as well as potential exploitable vulnerabilities (e.g., Exploitation for Privilege Escalation).

Adversaries may move onto systems, possibly those on disconnected or air-gapped networks, by copying malware to removable media and taking advantage of Autorun features when the media is inserted into a system and executes. In the case of Lateral Movement, this may occur through modification of executable files stored on removable media or by copying malware and renaming it to look like a legitimate file to trick users into executing it on a separate system. In the case of Initial Access, this may occur through manual manipulation of the media, modification of systems used to initially format the media, or modification to the media’s firmware itself.

Adversaries may stage collected data in a central location or directory on the local system prior to Exfiltration. Data may be kept in separate files or combined into one file through techniques such as Archive Collected Data. Interactive command shells may be used, and common functionality within cmd and bash may be used to copy data into a staging location.

Adversaries may collect data stored in the clipboard from users copying information within or between applications.

Adversaries may communicate using application layer protocols associated with web traffic to avoid detection/network filtering by blending in with existing traffic. Commands to the remote system, and often the results of those commands, will be embedded within the protocol traffic between the client and server.

Adversaries may communicate using application layer protocols associated with electronic mail delivery to avoid detection/network filtering by blending in with existing traffic. Commands to the remote system, and often the results of those commands, will be embedded within the protocol traffic between the client and server.

Adversaries may use a connection proxy to direct network traffic between systems or act as an intermediary for network communications to a command and control server to avoid direct connections to their infrastructure. Many tools exist that enable traffic redirection through proxies or port redirection, including HTRAN, ZXProxy, and ZXPortMap. Adversaries use these types of proxies to manage command and control communications, reduce the number of simultaneous outbound network connections, provide resiliency in the face of connection loss, or to ride over existing trusted communications paths between victims to avoid suspicion. Adversaries may chain together multiple proxies to further disguise the source of malicious traffic.

Adversaries may use an OSI non-application layer protocol for communication between host and C2 server or among infected hosts within a network. The list of possible protocols is extensive. Specific examples include use of network layer protocols, such as the Internet Control Message Protocol (ICMP), transport layer protocols, such as the User Datagram Protocol (UDP), session layer protocols, such as Socket Secure (SOCKS), as well as redirected/tunneled protocols, such as Serial over LAN (SOL).

Adversaries may use an existing, legitimate external Web service as a means for relaying data to/from a compromised system. Popular websites and social media acting as a mechanism for C2 may give a significant amount of cover due to the likelihood that hosts within a network are already communicating with them prior to a compromise. Using common services, such as those offered by Google or Twitter, makes it easier for adversaries to hide in expected noise. Web service providers commonly use SSL/TLS encryption, giving adversaries an added level of protection.

Adversaries may dynamically establish connections to command and control infrastructure to evade common detections and remediations. This may be achieved by using malware that shares a common algorithm with the infrastructure the adversary uses to receive the malware’s communications. These calculations can be used to dynamically adjust parameters such as the domain name, IP address, or port number the malware uses for command and control.

Adversaries may communicate using a protocol and port pairing that are typically not associated. For example, HTTPS over port 8088 or port 587 as opposed to the traditional port 443. Adversaries may make changes to the standard port used by a protocol to bypass filtering or muddle analysis/parsing of network data.

Adversaries may tunnel network communications to and from a victim system within a separate protocol to avoid detection/network filtering and/or enable access to otherwise unreachable systems. Tunneling involves explicitly encapsulating a protocol within another. This behavior may conceal malicious traffic by blending in with existing traffic and/or provide an outer layer of encryption (similar to a VPN). Tunneling could also enable routing of network packets that would otherwise not reach their intended destination, such as SMB, RDP, or other traffic that would be filtered by network appliances or not routed over the Internet.

Adversaries may stop or disable services on a system to render those services unavailable to legitimate users. Stopping critical services or processes can inhibit or stop response to an incident or aid in the adversary’s overall objectives to cause damage to the environment.

Adversaries may insert, delete, or manipulate data in order to influence external outcomes or hide activity, thus threatening the integrity of the data. By manipulating data, adversaries may attempt to affect a business process, organizational understanding, or decision making.